Refund Policy
Last updated: Oct 27, 2026
Failed generations
When a generation fails or is blocked by the model’s safety filter, the credits go back to your balance automatically. You do not need to contact us. If the model accepted a task but its result was lost on the way, we check the task before charging or returning the credits.
Purchases
Credit packs and plan payments are not refundable, whether or not you have used the credits. Purchased credits stay in your balance while your account is open.
Completed generations
Credits spent on a completed generation are not returned. If a result is clearly broken, such as an empty or corrupted file, email us with the creation and we will return the credits.
Plans
Cancel a plan any time in Manage billing. Canceling stops the next renewal; the current period is not refunded and credits already added remain yours.
Double charges and other problems
If you were charged twice, paid without receiving credits, or are entitled to a refund under consumer law where you live, email us and we will put it right.
How to ask
Write from your account email and include the purchase date. Please contact us before opening a dispute with your bank: a dispute can lock the account while it is reviewed.
Contact
Questions about payments or credits go to support@dothetrend.ai.